How To Get Customer Reviews For Your HVAC Company Or Appliance Repair Business
One of the ways of improving the reputation of your heating and cooling company or appliance repair business is by getting positive reviews. Here are a few tips to help you achieve this goal:
Use your Business Card
You can ask the customers to write a review about what they think about the air conditioner repairman or appliance repair technician and your company, when the technician visits the customer’s residence. Alternatively, you can ask your customers to leave a review on your website or on a popular review site. When you give your customers the URL of your review site, they will gladly leave a review if they are happy with your service.
The people who are your fans or follow you on Facebook are real life fans of your air conditioning repair company or appliance repair business. This makes social media sites an ideal place to remind customers to leave a review. You can post status updates on Twitter and Facebook with links to your review sites and ask your customers to leave a review whenever they are free. They can also leave a review on your Facebook business page which is easy and less time-consuming.
One of the easiest and the most effective way of getting a review is by simply asking in-person. You and your team should cultivate the habit of asking the customers to leave a review on your review site. If your customers are happy with your service, you and your team should immediately ask them if they would mind leaving a review. This interaction is simple and short, but it is really effective.
When the prospect or customer contacts you, make sure you get their email address. Once their service call is completed, you can send them emails requesting them to leave a review. This is effective because the customers have just done business with you and their experience with your company is on top of their mind.
A Word of Caution
You should never pay your customers for writing reviews. Popular review sites such as Google My and Yelp are very strict when it comes to offering discounts or deals for writing reviews. These sites want to ensure that the reviews are unbiased and candid.
If you are wondering which review sites are the best for getting your existing hvac business or appliance repair customers to leave reviews, it would be Yelp and Google Maps that would be the top 2.
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